Steve Rich Customer Testominals

To Whom It May Concern: I contracted with your company to have a 550 gallon oil tank removed from my home in November. My first encounter with your staffwas my initial call to Cheryl about the particulars of a tank removal. She was very knowledgeable as she answered all my questions. I spoke to her a few times during the setting up ofthis whole process and she remained very polite, patient, and pleasant.

The next person was the project manager Greg Wayne who met me at the house to check out the site. He also took the time to answer my questions and concerns and before leaving gave me his card and told me to call his cell ifthere was anything else he could help me with.

The day ofthe project I drove from south Jersey (where I now reside) to meet with the team that was going to handle the removal. I arrived a few minutes after 9 and met Justin O'Connell and James Fraunberger parked in front ofthe house. I walked up to them, introduced myself, and apologized for arriving late. They explained that it was not a problem because they were waiting for the heavy equipment to arrive.

I was very pleased with these two young men and their work ethic. They, too, were very pleasant, answered any questions and concerns, and never were impatient as I popped in and out ofthe house because my curiosity got the best ofme. I was very impressed with how they handled everything. I don't know how long they have been employed by your organization but they truly are an asset. My one concern that I shared with Justin initially was the possibility the integrity ofthe tank would be compromised. Halfway thru the project he took a minute to let me know I had nothing to worry about. I was so relieved and I could not believe that the tank was out ofthe ground, the hole filled in,and the equipment and tank removed by early afternoon.

Today I called and asked to speak to Cheryl because Ihad a question about James'last name. Donna answered the phone,also pleasant, took my information and told me she would call back as soon as she looked up the project info. In a few minutes she called and was able to give me what I needed.

I don't know how big your company is or how many people you employ,but I would not hesitate to recommend your services. I also think having such nice staffis a reflection ofhow you,as the employer,treat your employees. I hope my instincts are correct and you truly appreciate them for what they do. I know it was a pleasure as a consumer to have such a nice experience with each of them.

Thank you and please thank them.

Sincerely,

Dear Phil, Thanks again for all the help on removing the oil tank. Your guys did a great job. The were on time and finished the job on time. The were very careful while removing the tank not to do any damage. They clean up everything just as it was. They were very curtious and polite. They job went great. I would be happy to highly recommend Steve Rich Associates. By all means you can use me as a reference in the future.

Steve, this note is to thank you for a great job in addressing the oil tank abandonment for me. Special thanks to Juanita for keeping making the paperwork happen; to Kelly for being on top of everything during the last minute scheduling and removal/ abandonment changes, and to the crew Foreman Wayne for getting all his trucks and equipment in and out with minimal disruption to the neighborhood and traffic. And a special thanks to Christine Rea-Briskin of Weichert Realtors for suggesting your services. Nicely Done.

Dear Juanita, I cannot say enough about your great service. From the person answering the phone to the guys who came to remove our tank, all professional. Removing this oil tank was a big concern for us. But by choosing the right company, Steve Rich, made it for us. It's nice to deal with a company that puts it's customers first, that promptly returns phone calls and answers all of our questions. I cannot thank you enough for doing such a wonderful job. Thanks for everything, the pleasure was ours!

To: Juanita, Tracey, Kelly, Steve and staff, Thanks for everything you did for me. I know it got pretty confusing for Auntie. I appreciate all your help and concern, it made things a lot easier.

Dear Juanita, ... Doris and I appreciate all you did for us... We had been considering the need for removable of our fuel tank but the scenario presented challenges. Steep slope, large foundation plantings that would be lost, damage to our driveway, etc. Then we contacted Steve Rich Associates and asked for help. Juanita visited and explained the steps they would take to overcome the obstacles. We went ahead. Driveway — saved. Slope overcome and integrity over come. Large foundation plant removed and successfully returned after tank was removed. We could not have asked for more cooperation. Thank you.

Dear Steve,

The congregation of Advent Luthern Church would like to thank you for the excellent work you performed on our side walks. The workmanship was professional and neat. Total replacement was not an option with our budget so your solution was perfect. And, our insurance agent was able to negotiate a lower premium on our behalf because of your work. Thank you again.

Hello Greg and Cheryl,

We want to let you know that we are extremely happy with today's UST removal by your Tom and Kyle! Their professionalism, courtesy, care and diligence is rare to find in this day and age, and despite the fact that the job had limited access, their creativity and technical expertise is a testament not only to their own personal dedication & temperament, but also to the Steve Rich culture. We applaud Tom and Kyle, as well as the Steve Rich organization. Greg's visit/proposal, and Cheryl, your handling of the permits and logistics has been very satisfying too.

Once again, thank you for a job well done!
Best regards,

Steve, I wanted to take a minute to congratulate you on having such fine employees. Dan and his helper were so professional and knowledgeable in removing our oil tank that I would certainly refer your company to any friend or neighbor that needs your service. It’s nice to work with a professional outfit. Many thanks.

Dear Cheryl, I want to say that the job went very smoothly. Your folks were right on time, got the tank out and filled in the hole so the area was practically like it was before. My driveway is a very narrow space with shrubs on both sides and the guys were very careful about not damaging anything. Very professional. I would recommend your service to anyone needing an oil tank removed.

Just to give you guys an update on the tank removal. The young gentleman (Justin) has done a fantastic job so far. Carefully removed the tank without damaging the concrete which was my major. Outstanding outstanding performance by this young man! Please inform his boss.

Cheryl,

I want to thank you for the removal of my oil tank. The process went better than expected being that the tank had not holes and required no remediation. Your technicians were great. They did a wonderful job and were very friendly and professional. I could not have asked for a better outcome or a better crew to do the work.

Staff at Steve Rich and Associates:

We would like to thank you very much for your friendly, prompt and efficient service. To complete the sale of our home we were faced with the last minute removal of an underground oil storage tank. As is typical, our closing date gave us almost no flexibility in scheduling.

Once we explained our situation to Juanita we were helped every step of the way including contract preparation, obtaining permits, scheduling and finally the tank removal and subsequent documentation. In addition to being efficient and meeting our schedule, everyone in the Steve Rich organization was friendly and helpful. Although having the tank removed was not our favorite task related to the move, working with the Steve Rich staff made it much, much easier.

In addition, when Greg arrived at our home on Tuesday he observed that the tree on the street in front of our house was becoming uprooted and leaning toward the building. He also noted the roots were close to the sewer, water and gas lines. We contacted the town and the tree was taken down that evening by an emergency crew. Thank you for helping to prevent what could have been a real disaster.

We highly recommend Steve Rich and Associates.

Dear Contributor,

It is true, the new Montville Animal Shelter is now open and functioning and it is largely because of generous benefactors like you who have donated your time, energy, expertise, materials, and much needed monetary donations.

Words cannot express the appreciation and gratitude the Mayor and Township Committee feels towards you for your outstanding commitment to the Township of Montville, its residents and especially our animals.

To show their gratitude the Mayor and Township Commmittee, Health Department, along with the Montville Pet Parents, wish to invite you to our Grand Opening Ceremony, Saturday, November 16, 2013, from 12:00 pm to 2:00 pm, at our new Animal Shelter, located at 7 Church Lane, Montville, NJ.

Cheryl, it is always a pleasure speaking with you.

I just want to let you know how satisfied I am with the oil tank removal service on July 30, 2014. Tom and Justin did a great job. They showed up on time, were very careful to put down plywood and tarp so they would not damage the driveway. They had the tank out of the ground in just a few hours. In my humble opinion, Steve Rich and Associates should be proud to have employees like Tom and Justin.

Best regards,

Just wanted to let you know Wayne and his crew did a great job yesterday removing the tank. As you know,there were some holes. When they come back to do additional work after the soil testing I would like to request to have Wayne and his crew return since we were so satisfied with his work.

Dear Tracey, I see the most stars you give a great company is 5 Stars. As far as Steve Rich is concerned they should be given 10 Stars. I needed my oil tank removed a while back and didn't have any idea how to go about it. I called them and they took care of everything for me, they not only helped me with the paper work they filled out the parts I didn't understand. And their team of field engineers and personnel were unbelievably helpful and kind and courteous. If I had any questions or concerns one of their engineers would actually come over to my house after work and answer my questions and explain everything to me. I've been dealing with people at my job for 40 yrs. and Steve Rich Environmental is one of the best companies and people I have ever dealt with.

Tracey, My homeowner's insurance still hasn't sent me the letter. I just called and submitted a claim which I'm copying you on. As soon as I get it I'll forward it over to you. Please tell Mr. Rich I'm very appreciative of all that you guys are doing and the timeliness in the matter. I'm telling everybody about you guys. Have a great day!

Dear Steve, Just wanted to say thank you for all of your help with the removal of the oil tank at my mom's house. Your staff does a great job and Tracey is the best! She kept me calm and actually took care of the entire process for me – beginning to end. All kidding aside, Tracey knows what she's doing and just does it. Great experience!

Dear Cheryl, Can I just tell you - and please pass it along... Obviously this wasn't something we wanted to do, were not looking forward to doing and paying for, etc. Well, I have to say that the guys who showed up yesterday not only did a great job, but they deserve some thanks for the "shrink" role they played — they were kind and reassuring, calming and soothing. Something I certainly didn't expect — these guys were nice!!!

And the woman who came out to do the testing and explaining... also really nice! And you and Juanita... nice!!! I can't tell you how much I appreciated that 🙂 Please pass along my thanks. We're not quite done yet, but I didn't want to forget and you all really deserve it 🙂 Hope you have a great week!!

...thanks for the terrific help you and everyone else at your company have given us with the removal of our oil tank and the application process for the grant.

I just want to say that my tank was just removed, and passed final inspection from the town. I also wanted to add that I am blown away by the awesome job John and Jim performed. They were extremely professional, and extremely courteous, which really helped to ease my stress.

Glad to say this chapter is now over and glad to know I chose the right team for the job. Seriously impressed, and very thankful to solid contractors like you guys.

In addition, leading up to this day, I was met with Cheryl via several emails. Once again, extremely professional and quick to answer any questions I had along the way. Thank you again!

Dear Tracey, They say that thank you notes are not sent that much anymore. But you deserve one for your pleasant manner on our visit to you the other day. Dale, Carol and I appreciate your help and making us feel so much at ease.

Everyone at Steve Rich & Associates has been very nice and I appreciate it.

Hello Cheryl, I just wanted to send a few words your way to tell you how personable, on-time and helpful Danny and Juan were today as they removed our in-ground oil tank. It was a pleasure to have them over our home. From answering all of our questions to pointing out things to check into for the future, they both took such care in their work and were particularly careful to not harm our beloved dogwood tree and stone wall. Three cheers for such great service!I will highly recommend your company to friends and family. Many thanks to a great team — both in the office and "in" the ground. Thanks again!

Dear Juanita, I just wanted to thank you very much for the outstanding service you provided in taking care of the tank removal, the driveway patch and the sidewalk repair. Your company really came through for us and you are an absolute pleasure to do business with. You made a stressful situation a little easier to deal with. Thank you so much.

Hi Steve, I just wanted to reach out and commend your crew for their "herculean" efforts yesterday. They worked very hard to accomplish a difficult task and I want you to know that it did not go unnoticed.

Thanks for doing such a great job. The crew that you sent was excellent!!!

Dear Tracey, Kelly & Juanita, I just wanted to thank you all for the help you have given me during the oil tank removal and the problems encountered since then. I am sending some Irish cookies and candy for you all to enjoy. I appreciate everything so much.

Dear Mr. Rich,

On behalf of the Octoberwoman Foundation, I would like to extend our sincerest gratitude for your generous donation of $1,250.00 dated January 9, 2014. This donation helps us provide the resources we need to make significant progress in the fight againt breast cancer.

The Octoberwoman Foundation, founded in 1995, has contributed over $2,750,000 in research dollars to Columbia University Medical Center and Hackensack University Medical Center. The late Dr. Davies' method of non-invasive biopsy will begin clinical trials in different cities throughout the US and Europe. This method will detect breast cancer earlier than a mammogram, so treatment is less evasive, more manageable and more curable. Our program at Columbia University Medical Center headed by Dr. Greg Mears and Dr. Ramon Parsons, involves targeting abnormal fusion proteins with a designer drug customized for the patient that inhibits function of the protein. This individualized treatment is leading to less toxic therapies. We are very proud of the progress being made on both research endeavors.

Thank you again for helping us in our mission of raising awareness, improving treatment and diagnostic options less toxic to the body, and providing "Hope for the Future" for all women.

Warm Regards,

Hi Juanita, What could have been a really stressful job turned out to be a wonderful experience due to Andy and Tom. Andy was very informative and helpful with any questions we had. The quality of their work was top notch. They were both a pleasure to work with. I just wanted you to know that they are an asset to your company. I would highly recommend your company to anyone I know who is looking for tank removals. It’s nice to work with a professional outfit. Many thanks. Kindest Regards,

I would like to take this opportunity to thank you and recommend Steve Rich & Associates for their assistance, competence, and professionalism in the removal of my in ground oil tank. Mr. Phil Chiellini, their sales rep, was always available to answer any questions concerning the tank removal process from the onset of this project through its conclusion.

Steve Rich also made me aware of the NJDEP Underground Storage Tank Fund which allows for financial reimbursement for tank removal. Steve Rich employee Tracey O'Connell personally met with and assisted in completion of these complicated NJDEP reimbursement forms. Thanks to her invaluable cooperation I was able to recover all of my financial expenditures for the tank removal. Thank you again and keep up the good work.

Steve Rich and Associates, This is a first class operation from top to bottom. We hired Steve Rich and Associates to remove a heating fuel tank from the front yard of our house. The tank was located between two stone walls and a retaining wall.

Once we signed a contract and sent a deposit, SR&A took care of everything else. They arranged for permits and scheduled the visit by the city inspector. They kept us informed at every step of the process.

The day the tank was to be removed Wayne and his assistant arrived a couple of minutes early. They removed two shrubs and Wayne started digging with a backhoe. Within minutes he’d unearthed the tank. He removed not one bit of soil more than absolutely necessary. Both men examined the tank and had the SR&A tanker pump out the remaining fuel oil. Wayne’s assistant cut a hole in the tank, put on an environmental suit and climbed into the tank to get out any remaining fuel oil.

After the inspector arrived the tank was removed from the ground and placed above ground for inspection. There were no leaks and the tank was put on a truck for removal.

Wayne and his assistant filled the hole with clean fill and the original topsoil. They replaced the plants, leveled the soil, and cleaned the street and area in which they had been working. They put the backhoe on the truck and left.

While on site they were careful to not prevent my neighbors from being able to drive by on the narrow street. They were in every way professionals.

Dear Juanita, I'm very happy and please that my tank removal went perfectly as planned and with no hassle. Now my worries are all gone and I can sleep very good with nothing in my mind. Thank you for thd great work and was done professionally. I just got in and you can mail the bill so we have the check mail to your office. Thank you again and more power to Steve Rich.

Dear Cheryl,

Just wanted to let you and Steve Rich know that we were very pleased with removal of my daughter's oil tank. Everything went very smoothly and there were no problems. I would like to add that both Danny Flanagan and Oscar were very professional in the process of getting the tank exposed, cleaned, lifted out and refilling the hole. It was extremely interesting to watch Danny maneuver the equipment. A real pro. I will have no problem in recommending your firm to others. Keep up the good work!