What our customers
are saying
Honest-to-goodness testimonials we've received
From: Tom M.
(via email from Rutherford, NJ)
Dear Cheryl,
I want to say that the job went very smoothly. Your folks were right on time, got the tank out and filled in the hole so the area was practically like it was before. My driveway is a very narrow space with shrubs on both sides and the guys were very careful about not damaging anything. Very professional.
I would recommend your service to anyone needing an oil tank removed.
— Tom
December 14, 2012
From: Tom S.
(via email)
Dear Phil,
Thanks again for all the help on removing the oil tank. Your guys did a great job. The were on time and finished the job on time. The were very careful while removing the tank not to do any damage. They clean up everything just as it was. They were very curtious and polite. They job went great. I would be happy to highly recommend Steve Rich Associates. By all means you can use me as a reference in the future.
Best Regards,
— Tom
December 3, 2012
From: Allison R.
(via email from Nutley, NJ)
Hello Cheryl,
I just wanted to send a few words your way to tell you how personable, on-time and helpful Danny and Juan were today as they removed our in-ground oil tank. It was a pleasure to have them over our home.
From answering all of our questions to pointing out things to check into for the future, they both took such care in their work and were particularly careful to not harm our beloved dogwood tree and stone wall.
Three cheers for such great service!I will highly recommend your company to friends and family. Many thanks to a great team--- both in the office and "in" the ground.
Thanks again!
— Allison
August 2, 2012
From: John L.
(via email)
Dear Juanita,
Just wanted you to know what fantastic job Greg and Juan did at my mother's house (in Lincoln Park, NJ)! Very professional, great easy going guys who completed the job and cleaned up the property. Very happy with the job your company did with the oil tank removal. Just curious, how long it takes before I can get a copy of the approved inspection? My lawyer wants to present this to potential buyer of property. If possible also soft copy of work performed on site.
Thanks again.
— John
July 26, 2012
From: Sophie P.
(via email)
Dear Cheryl,
Can I just tell you - and please pass it along... Obviously this wasn't something we wanted to do, were not looking forward to doing and paying for, etc. Well, I have to say that the guys who showed up yesterday not only did a great job, but they deserve some thanks for the "shrink" role they played — they were kind and reassuring, calming and soothing. Something I certainly didn't expect — these guys were nice!!!
And the woman who came out to do the testing and explaining... also really nice! And you and Juanita... nice!!! I can't tell you how much I appreciated that :-) Please pass along my thanks. We're not quite done yet, but I didn't want to forget and you all really deserve it :-)
Hope you have a great week!!
— Sophie
March 24, 2012
From: John C.
(via email)
Dear Juanita,
... Doris and I appreciate all
you did for us... We had been considering the need for removable of our fuel tank but the scenario presented challenges. Steep slope, large foundation plantings that would be lost, damage to our driveway, etc.
Then we contacted Steve Rich Associates and asked for help. Juanita visited and explained the steps they would take to overcome the obstacles. We went ahead.
Driveway — saved. Slope overcome and integrity over come. Large foundation plant removed and successfully returned after tank was removed. We could not have asked for more cooperation. Thank you.
— John C.
March 26, 2012
From: Frank G.
(via email)
Dear Tracey,
I see the most stars you give a great company is 5 Stars. As far as Steve Rich is concerned they should be given 10 Stars. I needed my oil tank removed a while back and didn't have any idea how to go about it. I called them and they took care of everything for me, they not only helped me with the paper work they filled out the parts I didn't understand. And their team of field engineers and personnel were unbelievably helpful and kind and courteous. If I had any questions or concerns one of their engineers would actually come over to my house after work and answer my questions and explain everything to me. I've been dealing with people at my job for 40 yrs. and Steve Rich Environmental is one of the best companies and people I have ever dealt with.
— Frank
February 22, 2012
From: Joe G.
(via email)
Dear Juanita,
I just wanted to thank you very much for the outstanding service you
provided in taking care of the tank removal, the driveway patch and the
sidewalk repair. Your company really came through for us and you are an
absolute pleasure to do business with. You made a stressful situation a
little easier to deal with. Thank you so much.
— Joe
December 9, 2011
From: Benjamin P.
(Email address removed)
Dear Juanita,
I'm very happy and please that my tank removal went perfectly as planned and with no hassle. Now my worries are all gone and I can sleep very good with
nothing in my mind.
Thank you for thd great work and was done professionally. I just got in and you can mail the bill so we have the check mail to your office.
Thank you again and more power to Steverich.
— Ben
Sent from my Verizon Wireless BlackBerry.
November 8, 2011
From: Joan and Bill T.
(via email)
Hi Juanita,
What could have been a really stressful job turned out to be a wonderful experience due to Andy and Tom. Andy was very informative and helpful
with any questions we had. The quality of their work was top notch. They were both a pleasure to work with. I just wanted you to know that they are an asset to your company. I would highly recommend your company to anyone I know who is looking for tank removals.
It’s nice to work with a professional outfit. Many thanks.
Kindest Regards,
— Joan and Bill
October 25, 2011
From: Ken B.
(via email)
Steve,
I wanted to take a minute to congratulate you on having such fine employees. Dan and his helper were so professional and knowledgeable in removing our oil tank that I would certainly refer your company to any friend or neighbor that needs your service.
It’s nice to work with a professional outfit. Many thanks.
— Ken B.
October 4, 2011
From: Doris B.
(Address removed)
Dear Tracey,
They say that thank you notes are not sent that much anymore.
But you deserve one for your pleasant manner on our visit to you the other day. Dale, Carol and I appreciate your help and making us feel so much at ease.
Everyone at Steve Rich & Associates has been very nice and I appreciate it.
— Doris B.
February 2, 2011
From: David L.
(via email / Passaic, NJ)
Dear Tracey,
...thanks for the terrific help you and everyone else at your company have given us with the removal of our oil tank and the application process for the grant.
— David
November 10, 2010
From: Eddie C. and Mary M.
(via email)
Dear Juanita,
I cannot say enough about your great service. From the person answering the phone to the guys who came to remove our tank, all professional. Removing this oil tank was a big concern for us. But by choosing the right company, Steve Rich, made it for us. It's nice to deal with a company that puts it's customers first, that promptly returns phone calls and answers all of our questions. I cannot thank you enough for doing such a wonderful job. Thanks for everything, the pleasure was ours!
— Eddie and Mary
October 13, 2010
From: Gail R.
(Address removed)
Dear Steve,
Just wanted to say thank you for all of your help with the removal of the oil tank at my mom's house. Your staff does a great job and Tracey is the best! She kept me calm and actually took care of the entire process for me – beginning to end. All kidding aside, Tracey knows what she's doing and just does it. Great experience!
— Gale R.
August 20, 2010
From: Patrick A.
(via email)
Tracey,
My homeowner's insurance still hasn't sent me the letter. I just called and submitted a claim which I'm copying you on. As soon as I get it I'll forward it over to you. Please tell Mr. Rich I'm very appreciative of all that you guys are doing and the timeliness in the matter. I'm telling everybody about you guys.
Have a great day!.
— Patrick
June 11, 2010
From: Gary R.
Weehawken, NJ (via email)
Steve, this note is to thank you for a great job in addressing the oil tank abandonment for me. Special thanks to Juanita for keeping making the paperwork happen; to Kelly for being on top of everything during the last minute scheduling and removal/ abandonment changes, and to the crew Foreman Wayne for getting all his trucks and equipment in and out with minimal disruption to the neighborhood and traffic. And a special thanks to Christine Rea-Briskin of Weichert Realtors for suggesting your services. Nicely Done.
— Gary
March 23, 2010
From: Peggy O.
(Address removed)
Dear Tracey, Kelly & Juanita,
I just wanted to thank you all for the help you have given me during the oil tank removal and the problems encountered since then.
I am sending some Irish cookies and candy for you all to enjoy.
I appreciate everything so much.
— Peggy
March 16, 2010
From: Dennis M.
Ridgewood, NJ 07450
Staff at Steve Rich and Associates:
We would like to thank you very much for your friendly, prompt and efficient service. To complete the sale of our home we were faced with the last minute removal of an underground oil storage tank. As is typical, our closing date gave us almost no flexibility in scheduling.
Once we explained our situation to Juanita we were helped every step of the way including contract preparation, obtaining permits, scheduling and finally the tank removal and subsequent documentation. In addition to being efficient and meeting our schedule, everyone in the Steve Rich organization was friendly and helpful. Although having the tank removed was not our favorite task related to the move, working with the Steve Rich staff made it much, much easier.
In addition, when Greg arrived at our home on Tuesday he observed that the tree on the street in front of our house was becoming uprooted and leaning toward the building. He also noted the roots were close to the sewer, water and gas lines. We contacted the town and the tree was taken down that evening by an emergency crew. Thank you for helping to prevent what could have been a real disaster.
We highly recommend Steve Rich and Associates.
— Sandy and Dennis M.
Ridgewood, NJ | October 15, 2009
From: Michael O.
(Address removed)
Tea Neck, NJ 07666
I would like to take this opportunity to thank you and recommend Steve Rich & Associates for their assistance, competence, and professionalism in the removal of my in ground
oil tank. Mr. Phil Chiellini, their sales rep, was always available to answer any questions concerning the tank removal process from the onset of this project t
through its conclusion.
Steve Rich also made me aware of the NJDEP Underground Storage Tank Fund which allows for financial reimbursement for tank removal. Steve Rich employee
Tracey O'Connell personally met with and assisted in completion of these complicated NJDEP reimbursement forms. Thanks to her invaluable cooperation I
was able to recover all of my financial expenditures for the tank removal.
Thank you again and keep up the good work.
Sincerely,
Michael O.
August 13, 2009
To: Juanita, Tracey, Kelly, Steve and staff,
Thanks for everything you did for me. I know it got pretty confusing for Auntie. I appreciate all your help and concern, it made things a lot easier.
Sincerely,
Arlene G.
July 7, 2009
Steve Rich and Associates,
 This is a first class operation from top to bottom. We hired Steve Rich and Associates to remove a heating fuel tank from the front yard of our house. The tank was located between two stone walls and a retaining wall.
Once we signed a contract and sent a deposit, SR&A took care of everything else. They arranged for permits and scheduled the visit by the city inspector. They kept us informed at every step of the process.
The day the tank was to be removed Wayne and his assistant arrived a couple of minutes early. They removed two shrubs and Wayne started digging with a backhoe. Within minutes he’d unearthed the tank. He removed not one bit of soil more than absolutely necessary. Both men examined the tank and had the SR&A tanker pump out the remaining fuel oil. Wayne’s assistant cut a hole in the tank, put on an environmental suit and climbed into the tank to get out any remaining fuel oil.
After the inspector arrived the tank was removed from the ground and placed above ground for inspection. There were no leaks and the tank was put on a truck for removal.
Wayne and his assistant filled the hole with clean fill and the original topsoil. They replaced the plants, leveled the soil, and cleaned the street and area in which they had been working. They put the backhoe on the truck and left.
While on site they were careful to not prevent my neighbors from being able to drive by on the narrow street. They were in every way professionals.
Ron D.
May 4, 2009
Hi Kelly,
Just wanted to let you know Wayne and his
crew did a great job yesterday removing the tank. As you know,
there were some holes.
When they come back to do additional work after the soil testing
I would like to request to have Wayne and his crew return since
we were so satisfied with his work.
Thanks,
Sandra
July 16, 2008
-----Original Message-----
From: Carol P. [mailto:---------------@msn.com]
Sent: Friday, February 01, 2008 11:58 AM
To: Phil Chiellini
Subject: Oil Tank Removal
Phil,
Many thanks to you and your crew for doing a great job on our
tank removal yesterday. You really saved the day for us when we encountered
the
air conditioner problem. As you know, time is of the essence
to us as we want to get the house on the market soonest, so we are extremely
grateful
that you were able to make it happen yesterday. Your crew was
wonderful--they kept us informed every step of the way and were very
thorough and professional.
My mother is already telling all of her friends about you! Would
you please send her some of your business cards.
Would you also give me the url for the state reimbursement program
so I can get that going, as well as the name of the electrician
you use for the reconnection of the a/c.
Again, many thanks from
the P-------- Family.
Regards,
Carol
Steve Rich,
I just wanted to take the time and extend my sincere thank
you to Phil Chiellini and Kelly Born for an outstanding job in
the tank and soil remediation at 180 Hazel Avenue, Clifton.
To condense the story, 180 Hazel Avenue is a two-family owned
by a lovely 85 year old couple. After the house contracted, the
buyer did a tank test on an operation tank in the front yard om
March 15th and the tank failed. I immediately called Phil and
he faxed the paper work that day to remove the tank. The job was
rushed since the buyer's commitment expired in two and a half
weeks. The tank was removed, a new one was placed in the basement,
and soil samples were taken. Of the six samples taken, one failed
and one had an elevated reading. Needless to say, we were panicked.
The 85 year old couple was going to assisted living facility and
they were going to lose their apartment. Phil was fabulous at
rushing everything, as well as speaking to hysterical family members
who didn't understand the process. Dirt was carted away and the
soil was given a clean bill of health, but the buyer and buyer's
attorney were still nervous. Kelly Born was wonderful in explaining,
in detail, the paperwork that followed and gave the buyer and
attorney peace of mind to close on the deal.
We closed on the last day of the buyer's commitment. Phil
took my calls on his cell phone at all hours and on the weekend.
This never would have had such a favorable outcome if it weren't
for the dedication and competence of Phil and Kelly.
Thank you for the happy ending for an 85 year old couple
and a realtor who has complete trust in your company and Phil
Chiellini.
Regards,
Suzanne Walker
Coldwell Banker
Oradell, NJ
May 2, 2007
Phil,
Just a quick note to say thank you so much for
following up and keeping on top of the work that needed to be
done to allow
us to continue our homeowners insurance coverage on time by disabling
our underground oil tank. Things got complicated, but you stuck
with it and we appreciate you efforts.
I felt you were sincere and really cared about our needs.
I will be pleased to recommend you to others.
Warmest Regards,
Carmen
— Carmen P., / June 29, 2007
Dear Ms. Born:
Attached you will find a check in the amount of $450.00
payable to Steve Rich Environmental. Should you have any questions,
you
can call me at (phone number deleted for
privacy). I would (like)
to thank you and Mr. Phillip Chiellini; I have never had the
pleasure of doing business with such honest, knowledgeable and
helpful
individuals. I will truly recommend your services to family and
friends. Thank
you.
— Alex B., / September 9,2005
... Danny & the 3 other guys on the site were wonderful. She
was very impressed how well they worked together, they seemed to
know what the other was thinking. She said they did a great job & really
appreciates it."
—
Cindy B., Sussex,NJ / June 3, 2005
Request for Quote:
"UST abandonment (located under porch).
Referred by Michael McNalley Engineering. Mrs. R. said that
McNalley has heard very
good things
about the company..."
— Richard R., Wanaque,
NJ / Sept. 23, 2005
"Thank you for the oil tank removal. It was a
pleasure to deal with your firm. Thanks!"
— Colin L., Oradell, NJ
" Thanks for all of your help and time. Great
company!"
— D., Linden, NJ
"Thank you, I think your men did a good
job!"
— Jane G., Midland Park, NJ
Dear Steve,
Enclosed please find a check for
$209.00 for your tank removal. Your company did a fine job
and we thank you for it. — Alex. J., Washing, NJ
Dear Steve,
Thank you. Blaine did a wonderful
job at the site. Enclosed is a check for $1,073. Will gladly
recommend your services
to friends
of mine. — Bob F.,
Dear Phil,
Just a quick note to compliment
you on the wonderful job that men Dan, Blaine, George and Roger
did on the removal and installation
of my oil tanks. They worked together like a well oiled machine,
They were very polite and respectful, which is a rare thing
to find these days. I am very pleased with the work and I
will recommend
your company to all who needs. Thank you again!
— Cyndi B., Sussex,
NJ / June 7, 2005
Steve Rich & Associates,
I want to thank you and your staff
so much for all your help with (address deleted for privacy).
Your patience and professionalism
paid off. You deserve a star!
— Joanne S., (city) / February
2003
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